Refund Policy
It is not possible to return purchased templates and digital products or courses, nor can you make use of the right of withdrawal. Digital products may be excluded from the right of withdrawal because these products are delivered in full immediately after payment. The customer can then use and save the template on his or her computer. Therefore, returns are not possible.
When placing an order, you explicitly waive your right of withdrawal. This is communicated to you in the following ways:
On the checkout page, the following text is displayed: ‘By placing this order, purchasing this item, and accessing the online product, you acknowledge that you waive your right to withdraw or cancel this purchase according to the EU Distance Selling Act’.
In addition, the following article is included in the terms and conditions:
6.9. Contrary to article 6.8, if a consumer places an order through the website regarding online products and/or services such as templates and/or courses, the customer explicitly waives his/her right of withdrawal when ordering and paying for the digital product. The customer cannot invoke the right of withdrawal under any circumstances. Refunds are not possible under any circumstances.
How do you know for sure that you are buying the right template for you?
To help you with your choice, I assist you as best as possible. For example, the description of a template specifies exactly which pages are included in a template and/or what you need for a website template. I also mention what you still need to purchase to make the template work. Additionally, demos are available for the Canva templates and WordPress themes. This way, you get a good idea of the template you want to buy. Lastly, it is advisable to consult the following page: How do the templates work?
On this page, you will find a detailed explanation about the templates and Canva, so you know exactly what to expect in advance.
What to do in case of problems?
Do you have a problem with your order, something isn’t working, or do you have a question? I will try to resolve it as best as possible. You can always contact me, but first, try to consult the ‘First Aid for Problems’ page: First Aid for Problems
Is there still a problem? Send an email to contact@ownyourgoals.nl. I will help you within 3 working days.